All
FAQ
Announcements
Product documents
OKX now offers its services in Singapore through my.okx.com
As part of our commitment to deliver a secure, compliant and customer-focused experience, OKX will be offering its services in Singapore via the subdomain my.okx.com. This new subdomain will provide the same range of products and services previously offered on www.okx.com in Singapore. At OKX, we remain committed to enhancing our value proposition to deliver an exceptional and localized experience for our users. OKX SG teamPublished on Nov 12, 2024Updated on May 29, 2026AnnouncementsRestart of the call-auction mechanism of OKT
For the sake of the fairness, we are going to restart the call-auction mechanism of OKT pairs. 1. OKT spot trading: OKT/USDT, OKT/BTC, OKT/ETH: 8:00 am UTC on Jan. 19. 2. All OKT trading pairs will have zero trading fees for 30 days. The taker and maker fee will both be zero for regular and professional users. The trading volume of these zero trading fee pairs will not be calculated in your level of trading volume.Published on Jan 18, 2021Updated on May 29, 2026AnnouncementsMcLaren Race Rewind Singapore Winners
We're delighted to open up a special minting period for the audience that attend Singapore TOKEN2049 on September 18th and 19th, 2024. Those who attend the event and download the OKX Wallet are eligible to claim the Singapore GP digital collectible. This collectible is designed to showcase the McLaren x OKX Special livery. Winner Selection: All customers that participate are entered into a random selection generator.Published on Sep 18, 2024Updated on May 29, 2026FAQ13OKX Announcement on OKT Re-Opening Call Auction
To ensure the fairness of the opening, this price discovery will be canceled, and the call auction will be restarted. The specific time will be announced later. We apologize for any inconvenience. Thank you for your support and understanding! OKX is committed to bringing you even better products and services! OKX Team January 18, 2021 (HKT) [Click to download OKX App]>>> 【Click to enter OKX official Weibo】>>> 【点击进入欧易OKX 官方community>>>Published on Mar 3, 2023Updated on May 29, 2026AnnouncementsNotice of Adjustment on Margin Call Coefficient and Trading Fees
Fixed-margin margin ratio = (Margin + UPL)/Position margin - adjustment coefficient Cross-margin margin ratio = Equity balance/Position margin - adjustment coefficient If the investor's margin ratio breaches 0%, a margin call will be triggered. Essentially: For LTC 10x contract, if the loss has reached 90% of the position margin, a margin call will be triggered. For LTC 20x contract, if the loss has reached 80% of the position margin, a margin call will be triggered. 2.Published on Jan 18, 2018Updated on May 29, 2026AnnouncementsHow do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
If you forget your backup password, you can't recover the wallets backed up with this password. You can set a new password when backing up your new wallet, which won't affect your backed up wallets. When you recall your first backup password, you can continue using it to restore wallets.How do I back up my wallet with iCloud, Google Drive or Huawei Cloud?Published on Jan 12, 2023Updated on May 29, 2026FAQ9,697How do I join a video call with customer support?
Note: If you have previously scheduled a video call session, you may follow the steps below to join. Go to the Support center Select Join video call appointment under Self-service tools Select join video call appointment Enter the authentication code to join the video call Enter the authenticator code to join the video call Note: the email OTP will be sent to the verified contact email you used during your chat or ticket with customer service.Published on Aug 26, 2025Updated on May 29, 2026FAQ52How do I reach out to OKX Singapore customer support?
OKX Singapore is committed to addressing all user-reported issues promptly. Here’s what you can expect after you have submitted a request for help: Response time: We aim to respond as promptly as possible, and always within 6 hours of receiving your request. Resolution time: We strive to resolve all issues within 7 calendar days after receiving the full details of your issue.Published on Jun 18, 2025Updated on May 29, 2026FAQ2OKX Announcement on Listing Matr1x (MAX) for Spot Trading and Commencing Call Auction
OKX is committed to providing you with better products and quality services. OKX Team August 5, 2024Published on Aug 5, 2024Updated on May 29, 2026AnnouncementsEligible OKX customers impacted by SUI Call Auction delays will receive compensation
If users have any questions about this or issues, please contact OKX through the customer service channel, and the team will investigate in due course. We apologize for the impact and inconvenience caused. We will deeply reflect on the underlying causes of this incident, optimize the system's robustness and internal processes.Published on May 4, 2023Updated on May 29, 2026AnnouncementsHow do I add a custom remote procedure call (RPC) to the OKX Wallet?
RPC stands for remote procedure call, which is a protocol that lets your OKX Wallet communicate with a specific blockchain network. By adding a custom RPC, you can manually connect to different networks (like a testnet or a custom EVM-compatible chain) that aren’t preloaded in the wallet. This is especially useful for developers or users exploring new or lesser-known chains. Custom RPCs allow you to manually connect your OKX Web3 Wallet to a blockchain network that isn’t supported by default.Published on May 7, 2025Updated on May 29, 2026FAQ24OKX has completed distributing compensation for users impacted by SUI Call Auction delays
For more details, please refer to our previous announcement: Eligible OKX customers impacted by SUI Call Auction delays will receive compensation For additional inquiries regarding the compensation, please contact us through the official OKX Telegram group or via the Support Center. Thank you for your continued support. We appreciate your trust in us and assure you of our best services at all times. OKX May 5, 2023Published on May 5, 2023Updated on May 29, 2026AnnouncementsUSDG on X Layer FAQ
The program is NOT available to customers in the following jurisdictions: USA UK European Economic Area (EEA) Brazil Australia UAE Turkey Singapore All other regions can participate by holding USDG on X Layer via OKX Wallet, connecting their wallet to the exchange, and claiming rewards weekly. The APY is subject to change, and users should refer to the X Layer Terms of Service for complete details.Published on Oct 21, 2025Updated on Dec 18, 2025FAQ15Disclaimer for P2P trading services
Third parties, such as verification service providers, escrow agents, payment providers, custodians, and/or banking partners, may be involved in any OKX P2P trading services transactions. You may be subject to the terms and conditions of these third parties. OKX shall not be responsible for any loss arising or resulting from any third party.Published on Sep 15, 2023Updated on May 29, 2026Announcements26,936P2P User Service Agreement
If we exercise our right to restrict or deny you access to the services, we shall not be liable for any consequences arising from our failure to provide you with services, including any possible delays, damages, or inconveniences; We determine that your use of our platform may adversely affect other users or prevent other users from using our services; During your interactions with other users, we find that you use obscene language, insult, extort, harass, threaten counterparties, or otherwise infringePublished on Apr 13, 2023Updated on May 29, 2026Announcements