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Exclusive for Dutch Users - Join Us and the McLaren Racing Team for a Full VIP Trackside Experience in Italy
One lucky user will have the opportunity to win two tickets to a VIP trackside experience in Italy, set for May 17 to May 19, in full McLaren Racing style.Published on Apr 27, 2024Updated on May 29, 2026AnnouncementsUnseen City Shirts - Blue Moon - NFT FAQ
Residents of Australia, the Bahamas, Bangladesh, Belgium, Bolivia, Brazil, Canada, China, Crimea, Cuba, Donetsk, Hong Kong, India, Iran, Iraq, Italy, Luhansk, Malaysia, Malta, Mexico, North Korea, Philippines, Singapore, Syria, Russia, Thailand, the Netherlands, Ukraine.Published on Apr 25, 2024Updated on May 29, 2026FAQ2Why can’t I see or use my crypto balance?
But don’t worry—this may happen because because of how balances are allocated across accounts or how trades are processed. Here are the most common reasons and what you can do:I traded crypto but my balance isn’t showing Why does this happen: After a spot trade, the new asset might not appear in your balance immediately if: The order is still open/pending (not fully filled). You’re checking the wrong account. There’s a short settlement delay, which is rare but possible during peak times.Published on Oct 14, 2025Updated on May 29, 2026FAQ7Important update on Azerbaijan (AZN) P2P trading
What this means for you: For ad creators (makers), all existing ads on the AZN P2P marketplace without a validated payment method will be taken offline on December 10, 2025, 13:00 UTC+4. Your pending AZN orders will remain until they're completed or canceled. To continue P2P trading in AZN, you'll need to add validated Kapital Bank, M10 or Rabita Bank as your payment method starting from December 10, 2025, 13:00 UTC+4. All payment accounts will be validated on a per-order basis.Published on Dec 2, 2025Updated on May 29, 2026AnnouncementsHow do I use Dual Investment?
For example, if you placed an order with the following details: Interest accrual time: 09/01/2025, 08:00 UTC Expiration time: 09/11/2025, 08:00 UTC Then, you can redeem it at any time between: Start time: 09/01/2025, 08:00 UTC End time: 09/11/2025, 07:00 UTC4. What happens if I redeem my Dual Investment order early? When redeeming a Dual Investment product early, you may see the redemption amount on the page before confirming.Published on Aug 18, 2023Updated on May 29, 2026FAQ65Spot copy trading: copy trader FAQ
What happens when I copy a spot Lead trader? When you successfully copy a spot lead trader, you'll automatically replicate their spot trading buy/sell orders.2. What happens when I sell my spot copy trade crypto earlier than the lead trader? You can choose to sell their spot copy trading assets ahead of the lead trader by manually selling on the copy trade management page. Your profit or loss will be the difference between your buy and sell price.3.Published on Oct 18, 2023Updated on May 29, 2026FAQ124What's KYC: What to expect and why it matters?
What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.Published on Jun 24, 2025Updated on May 29, 2026FAQ65What's Leaderboard?
The Leaderboard is where real traders stand out, powered by transparent, real-time metrics. Whether you're aiming to showcase your trading edge or learn from top performers, this is where verified results take the spotlight. Traders are ranked in real time based on key performance indicators, including PnL %, Total PnL and Assets under management. To offer even deeper transparency, each public...Published on Apr 25, 2025Updated on May 29, 2026FAQ6What are sanctions?
Having additional information helps us verify your identity compared to someone else with the same or similar personal details, such as the same first and last name or country of origin.What happens with the information? The information provided is kept confidential, reviewed only by designated individuals within the Compliance team who are responsible for customer onboarding.Published on Sep 1, 2024Updated on May 29, 2026FAQ3Satoshi test FAQ
What happens if I send the wrong amount to the Satoshi test? If the amount sent doesn't match the specified amount for the Satoshi test, the verification will fail. You'll need to restart the test with the correct amount to proceed with your transaction.Your deposit will be locked and you may unlock it by providing the sender's info. Learn more about it here.5. Are there any fees associated with the Satoshi test?Published on May 28, 2024Updated on May 29, 2026FAQ43Pre-market Perpetuals FAQ
What happens to my positions and open orders at conversion? There is no change to your pre-market positions and open orders. Your pre-market positions will be carried over to the converted standard perpetuals. Open orders are still valid when the pre-market perpetuals starts to convert and after being converted to standard perpetuals.5. What are the fees for pre-market perpetuals? Trading fees are the same as standard futures. For more details, refer to: https://www.okx.com/fees6.Published on Aug 20, 2025Updated on May 29, 2026Product documentationWhat Are Event Contracts
Market: Up (above) / Down (not above) Multi-market event example: Event: What will BTC's price be at the end of December?Published on Apr 8, 2026Updated on May 29, 2026Product documentationWhat's OKX Card?
What is the OKX Card? The OKX Card is an international debit card (Visa or Mastercard, depending on your region) that lets you pay for purchases and services worldwide. It connects directly to your OKX Pay account, so you can spend your balance seamlessly—without hidden fees or unexpected exchange rate markups. The card is currently issued as a virtual card only. Note: the OKX Card is a virtual card only. We don't issue physical cards.Published on Mar 24, 2026Updated on May 29, 2026FAQ100What's Smart Strategies?
What are trading bots? You can refer to this article to learn more about different trading bots.2. What are smart strategies? Smart strategies are recommended trading bot settings with the best historical performance for a specified period. You can use smart strategies as is or change some or all of the recommended settings.3. How is backtested APR calculated? Backtested annual percentage rate (APR) shows how much a trading bot could potentially earn in one year.Published on Mar 7, 2025Updated on May 29, 2026FAQ1What's Wallet Connect?
Wallet Connect or connects your OKX Wallet to your Exchange account, allowing you to transfer up to 10,000 USD daily without additional verification. This feature is currently available in select regions. Stay tuned for updates.How do I connect or disconnect a wallet from my account? Connect wallet: Go to Menu in the top-left corner > Profile and settings > Wallet Connect > Connect wallet >...Published on Jan 7, 2025Updated on May 29, 2026FAQ1,379