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What should I do if I deposit BTC less than minimum amount?
If the deposit amount is lower than the platform’s minimum deposit amount, the deposit won't be credited or refunded to the user. A notification regarding this update will appear as a pop-up on the crypto details page. Therefore, we recommend confirming the minimum deposit amount for the relevant token before making a deposit. For more details, please refer to: Why is there a minimum deposit amount for non-BTC? Where can I find the minimum deposit amount required for non-BTC?Published on 15 Oct 2024Updated on 12 Feb 202627Why is my withdrawal taking longer than usual?
To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive...Published on 29 Feb 2024Updated on 12 Feb 2026225Why is my accessible balance lower than my funds unavailable for withdrawal?
Your accessible balance and funds under the unavailable for withdrawal portion are calculated differently, which can result in the former being lower than the latter. The value of your accessible balance changes with the fluctuation of crypto value and trading activities. However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It does not change with the fluctuation of crypto value and trading activities.Published on 13 May 2024Updated on 3 Apr 2026364Index components weightage adjustment FAQ
What will be updated on API related to index component weights? No changes to current API endpoints and no new endpoints will be added. The component weight (field name: "wgt") returned by "/api/v5/market/index-components" will be updated to the latest weights automatically.6. How does the updated index weighting method affect my trading strategies? After the weighting adjustments, the components that have higher volume and better liquidity will have higher weights.Published on 14 Dec 2023Updated on 12 Feb 202613How do I avoid liquidation with trading tools and features?
What's liquidation? Liquidation occurs when the value of your assets falls below the maintenance margin requirement. This results in your position being forcibly closed to cover the loss. On our platform, it helps prevent traders from owing more than their initial investment.What are the tools and features to help you? Maintain a healthy margin level: a key risk metric in tracking healthy measures, you can spot the margin level as on the image below.Published on 2 Aug 2024Updated on 17 Nov 202516What's KYC: What to expect and why it matters?
What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.Published on 24 Jun 2025Updated on 6 Apr 202664Understanding OKX's Security Fund
What Contributes to the Security Fund? The Security Fund is self-sustaining and is funded primarily by collecting profits generated during the liquidation process.When a leveraged position is liquidated: The liquidation engine takes over the position. If the position is closed out at a price better than the bankruptcy price, a surplus is generated. This excess margin or surplus profit is contributed directly to the Security Fund to grow the reserve.Published on 25 Mar 2026Updated on 24 Apr 20264Travel Rule FAQ
Read through the frequently asked questions to know better about what Travel Rule is in OKX.The purpose of the Travel Rule implementation at OKX The Travel Rule is an international standard established to combat money laundering and terrorist financing within virtual assets. It requires virtual asset service providers (VASPs) like OKX to disclose specific customer data for crypto asset transactions of more than a certain amount.Published on 20 Jul 2023Updated on 5 Feb 2026808What is OKX DEX Aggregator+?
OKX Intent Swap settles RWA trades 50% faster than other leading intent trading solutions.Extra: you may receive more than a standard aggregator swap With OKX DEX Aggregator+ active, multiple Solvers compete for your order, and the final Aggregator+ quote may be better than the standard aggregator quote. This difference is called Extra. When Intent Swap is active, you'll see the estimated Extra displayed on the order panel.How do I manage Intent Swap settings?Published on 20 Apr 2026Updated on 30 Apr 202626OKX DEX FAQs
But what really makes OKX's DEX unique are: Best trading price: our DEX consistently offers prices that are better than or equal to that of other DEX aggregators in the industry more than 60% of the time. This significantly reduces the time that customers need to spend on researching and comparing prices across different offers.Published on 5 Feb 2026Updated on 13 May 202614What's Reward Rally?
What rewards can invitees earn when they join a Reward Rally team and complete tasks? Invitees can earn up to the reward amount shown on the campaign page when they join an inviter's team and complete all required tasks within the time limit.They can also receive the standard welcome reward at the same time — both tasks can be completed together.9. What tasks do invitees need to complete? Invitees must complete the specified tasks for the inviter to become eligible to receive rewards.Published on 6 Nov 2025Updated on 4 Mar 2026265What's CeDeFi trading?
What's CeDeFi trading? CeDeFi stands for Centralized Decentralized Finance. CeDeFi trading is a new feature on our platform that allows CEX (Centralized Exchange) users to trade on-chain DEX assets safely and conveniently—without leaving the exchange—while still retaining full self-custody of their assets.What are the advantages of using CeDeFi trading?Skip the hassle of managing private keys or seed phrases You don’t have to back up or remember complex private keys or seed phrases.Published on 1 Oct 2025Updated on 12 Jan 202639What's Wallet Connect?
Wallet Connect or connects your OKX Wallet to your Exchange account, allowing you to transfer up to 10,000 USD daily without additional verification. This feature is currently available in select regions. Stay tuned for updates.How do I connect or disconnect a wallet from my account? Connect wallet: Go to Menu in the top-left corner > Profile and settings > Wallet Connect > Connect wallet >...Published on 7 Jan 2025Updated on 9 May 20261,376What's a dusting attack?
Learn more about what dusting attacks are, how they work, how to identify them, and the steps you can take to protect your assets.What's dust in crypto? In crypto, dust refers to very small amounts of coins or tokens left over after trades or transfers. For example, one satoshi (0.00000001 BTC) is considered dust in Bitcoin. These amounts are usually too small to spend or even pay for fees.How's crypto dust made?Published on 4 Oct 2024Updated on 22 May 202614What's the multisig scam?
A multisig scam involves scammers creating elaborate schemes to trick users into signing or interacting with malicious smart contracts. These contracts are designed in such a way that they take control of your wallet, even if the permissions seem equal (1-to-1). This means that while it might appear that you have control over transactions, malicious smart contracts give full control to the...Published on 20 Aug 2024Updated on 5 May 2026103