Customer Due Diligence (CDD) Share basic background details such as: Your occupation Your source of income How you plan to use the platform (for example, trading, staking, holding) These details help us tailor services and spot abnormal behavior3.

How do I get help from customer support? If you encounter an issue and need support, our team is here to help. You may reach out to us in the following ways: On the app: access the menu via Menu at the top > select Get help under the More section On the web: scroll to the bottom of the homepage and select Contact usWhat can I expect after reporting an issue? OKX Singapore is committed to addressing all user-reported issues promptly.

Please be reminded that quotes made by the trading bot WAGMI are for reference only and should not be considered as an offer to transact in digital assets nor should it be interpreted as the price you should expect when trading with real assets.

We expect users of Block Trading by OKX to be experienced and sophisticated and that they will therefore take the time to understand how to properly use the platform and products, taking reasonable care and performing checks when submitting and accepting quotes. Note: OKX is not liable or financially responsible for trade errors.How should I respond when I've made a trade error? The best thing to do is to reach out to your counterparty to start discussing a resolution as soon as you can.

L/S Learn more on how you can explore the chart trading layout here.

L/S indicator and set your preference on the details before proceeding Learn more on how you can explore the chart trading layout here.

L/S indicator and set your preference on the details before proceeding Learn more on how you can explore the chart trading layout here.

See How to adjust your leverage levels and How to trade perpetual futures on OKX for guidance.How much can I lose from trading futures? When trading futures, your maximum possible loss is all of your collateral. This is different from spot trading, where losses are bounded by the asset's price movement. In a leveraged futures position, if the market moves past your margin threshold, the exchange will liquidate your position and your full collateral can be lost.

How do I diagnose why my signals are not working as expected? If you're facing issues with your signals not working as expected, you can follow these steps to diagnose and troubleshoot the problem: Check your Alerts Log on TradingView Begin by examining your alerts log on TradingView. Ensure that the alert you're expecting to trigger has been activated.

The description of the parameters are as below: Long: this strategy involves buying futures contracts with the expectation that the price of the underlying asset will increase. Traders using a long grid strategy profit from rising prices. Short: this strategy involves selling futures contracts with the expectation that the price of the underlying asset will decrease. Traders using a short grid strategy profit from falling prices.

How much OKB will I receive? OKT will be converted to OKB based on the average closing prices of OKT and OKB on the platform's spot market between July 13, 2025, and August 12, 2025.How much OKB will be burned? A one-time burn of 65,256,712.097 OKB, including historically repurchased and reserved tokens, will be executed through a smart contract.

Try to understand how your assets are stored and protected.Business Conduct Risk Business conduct risk arises when a platform acts in its own interest at the expense of its customers. This includes unethical or misleading practices like fraud, lack of transparency, conflicts of interest, or failing to meet expectations. You can reduce this risk by choosing a licensed platform that clearly discloses any conflicts and the steps it takes to manage them.

We're currently optimizing the list and expect to complete the update by mid-next month. In the meantime, you can search directly for the crypto you'd like to trade.

How do I calculate lead trader's assets under management (AUM)?

You might expect the profit to be calculated based on a buy price of 102,000 and a sell price of 110,000. However, for visualization purposes, the bot will consider the buy price to be the theoretical 109,000 (the price at which the grid was set up) rather than the actual market price at the time of the order fill. As a result, the profit displayed for this order group will appear lower than expected. Where the profit goes: This is only a visualization consideration.