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How do I trade smart with the right leverage?
Control risks: a low leverage can reduce potential losses and protect your assets from market fluctuations. Decrease chance of liquidation: a lower leverage reduces the risk of liquidation, which can help stop you from losing all your margin. Long-term profits: a lower leverage can help with your long-term investment planning. You'll need to spend less time watching the market for short-term changes, and your investments will be more robust and sustainable.Published on 8 Aug 2023Updated on 29 May 20261,032How can I reduce trading fees?
You can apply for VIP status if you meet either of the following conditions: Maintain account assets of 100,000 USD or more, or Reach a total trading volume of 1,000,000 USD or more in the past 30 days. After upgrading to VIP status, you can enjoy lower, preferential fee rates. For detailed VIP levels and fee standards, please refer to the trading fees page.Published on 19 May 2025Updated on 29 May 202670How can I troubleshoot web or app issues?
If you're unable to take screenshots in the desktop app, you may right-click on an empty area of the desktop app and enable screen sharing protection.Other issues If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app > Storage. Select Clear Cache first.Published on 11 Feb 2026Updated on 29 May 202613How can I protect myself from scammers?
How can I further safeguard myself if I'm a seller? Always check your bank/electronic wallet/payment method of choice to confirm if you've received the full payment. Don't solely rely on payment proof provided by the buyer. Also, when you've a large number of orders, don't release your crypto based on an email or SMS notification. Scammers can send a fake SMS which at first glance looks like an SMS from a bank.Published on 21 Aug 2023Updated on 3 Mar 202612,234How can I enhance my OKX app security?
Don't grant "accessibility permissions" to third-party apps, as this can allow unauthorized control over your device. Don't enter your OKX account details on unverified or suspicious websites, especially phishing sites imitating OKX.How can I respond immediately to threats?Published on 14 May 2026Updated on 29 May 2026How can I get my project listed on OKX?
Can I request a direct contact person at OKX? No. The listing process follows strict internal procedures. Requesting specific contacts may negatively impact your application.Should I use aggressive marketing or hype in my submission? No. Avoid exaggerated claims or promotional language. Provide factual, verifiable information instead.Does following this guide guarantee listing? No. This guide is for reference only.Published on 16 Apr 2026Updated on 29 May 2026How can I switch the site to my preferred language?
Similarly, on the web platform, you can change the language by selecting the globe menu located in the main menu of the homepage, where you can browse and select from the available languages. This ensures that you can easily switch to your preferred language within the regions supported by us. Here’s how to select the Language option from the top menu to view the available languages.Published on 15 Jan 2026Updated on 29 May 202629How can I do spot trading with the Jupyter Notebook?
How can I cancel an order? For more information on how to cancel an order, please read our dedicated guide. You can also use clOrdId instead of ordId. 1 result = tradeAPI.cancel_order(instId="BTC-USDT", ordId = "489093931993509888") 2 print(result)13. How can I amend an order? For more information on how to amend an order, please read our dedicated guide.Published on 29 Sept 2023Updated on 29 May 2026559What can I do if I trigger risk control?
You can submit a self-service appeal in the app by following these steps. This is the fastest and most effective way to process your appeal. You can go to your OKX app homepage > P2P Trading, select the Appeal in the pop-up window at the bottom of the page. Please complete the facial recognition verification as prompted and submit all required materials. Ensure that the information provided is clear, accurate, and authentic to avoid delays in processing.Published on 13 Sept 2023Updated on 29 May 20261,826How can you protect yourself from a phishing attack?
Phishing attacks can sometimes be very difficult to distinguish. Therefore, how can investors prevent themselves from falling victim to such fraud? This article will outline several common phishing attack techniques and provide our customers with security tips. Please remain vigilant against these tricks and ensure the safety of your assets.2. What are the common tricks of phishing attacks? Phishing attacks mainly include email attack, pharming and so on.Published on 17 Aug 2023Updated on 29 May 20263,755How can I complete a Satoshi test with UTXO-based wallet?
How do I use Coin Control to select the right UTXO? Each wallet labels the feature differently and some wallets don't support manual UTXO selection. We recommend referring to your wallet's official documentation for the most accurate, up-to-date instructions on how to use select a specific UTXO.Published on 14 May 2026Updated on 29 May 2026Where can I find the minimum BTC amount required for deposits?
Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.Published on 15 Oct 2024Updated on 29 May 202634What can I do if my device is running in an unsafe environment?
Depending on the scenario, please try the following: If your phone is rooted, you may: restore the phone to an unrooted state, or download and log in to the OKX app on an unrooted device If you're using public wifi with security risks, switch to a private, safe network instead. If suspicious applications are running on your device, scanning and removing malware is recommended.Published on 19 Jan 2023Updated on 29 May 2026301Where can I find the minimum deposit amount required for non-BTC?
You can view the minimum deposit amount on the same pageOn the Web Go to the OKX website, select Assets in the top menu, and select Deposit Search for the token you want to deposit and choose the corresponding network You can view the minimum deposit amount on the same pagePublished on 16 Oct 2024Updated on 29 May 202658What can help prevent P2P crypto scams and protect my assets?
To combat the rising cases of P2P frauds, we've outlined common crypto scams and provided tips on how to avoid falling prey to such schemes.What can I do to avoid P2P crypto scams?Published on 2 Sept 2023Updated on 29 May 20261,465