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What should I do if I deposit BTC less than minimum amount?
If the deposit amount is lower than the platform’s minimum deposit amount, the deposit won't be credited or refunded to the user. A notification regarding this update will appear as a pop-up on the crypto details page. Therefore, we recommend confirming the minimum deposit amount for the relevant token before making a deposit. For more details, please refer to: Why is there a minimum deposit amount for non-BTC? Where can I find the minimum deposit amount required for non-BTC?Published on Oct 15, 2024Updated on Feb 12, 202627Why is my withdrawal taking longer than usual?
To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive...Published on Feb 29, 2024Updated on Feb 12, 2026225Why is my accessible balance lower than my funds unavailable for withdrawal?
Your accessible balance and funds under the unavailable for withdrawal portion are calculated differently, which can result in the former being lower than the latter. The value of your accessible balance changes with the fluctuation of crypto value and trading activities. However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It does not change with the fluctuation of crypto value and trading activities.Published on May 13, 2024Updated on Apr 3, 2026363Index components weightage adjustment FAQ
What will be updated on API related to index component weights? No changes to current API endpoints and no new endpoints will be added. The component weight (field name: "wgt") returned by "/api/v5/market/index-components" will be updated to the latest weights automatically.6. How does the updated index weighting method affect my trading strategies? After the weighting adjustments, the components that have higher volume and better liquidity will have higher weights.Published on Dec 14, 2023Updated on Feb 12, 202613How do I avoid liquidation with trading tools and features?
What's liquidation? Liquidation occurs when the value of your assets falls below the maintenance margin requirement. This results in your position being forcibly closed to cover the loss. On our platform, it helps prevent traders from owing more than their initial investment.What are the tools and features to help you? Maintain a healthy margin level: a key risk metric in tracking healthy measures, you can spot the margin level as on the image below.Published on Aug 2, 2024Updated on Nov 17, 202516Understanding OKX's Security Fund
What Contributes to the Security Fund? The Security Fund is self-sustaining and is funded primarily by collecting profits generated during the liquidation process.When a leveraged position is liquidated: The liquidation engine takes over the position. If the position is closed out at a price better than the bankruptcy price, a surplus is generated. This excess margin or surplus profit is contributed directly to the Security Fund to grow the reserve.Published on Mar 25, 2026Updated on Apr 24, 20264What's KYC: What to expect and why it matters?
What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.Published on Jun 24, 2025Updated on Apr 6, 202663What's Leaderboard?
The Leaderboard is where real traders stand out, powered by transparent, real-time metrics. Whether you're aiming to showcase your trading edge or learn from top performers, this is where verified results take the spotlight. Traders are ranked in real time based on key performance indicators, including PnL %, Total PnL and Assets under management. To offer even deeper transparency, each public...Published on Apr 25, 2025Updated on Jan 2, 20266What are NFTs?
What is OKX NFT Marketplace? The OKX Marketplace consists of two primary trading markets: Ordinals and the NFT Market. The Ordinals market facilitates seamless trading, transfer, and certification of BRC-20 assets and BTC NFTs. On the other hand, the NFT market serves as a multi-chain aggregator that encompasses creation, collection, and trading.Published on Dec 26, 2022Updated on Feb 9, 20262,879How do I prevent double-spending scams?
What is double-spending? In the field of crypto, double spending is a type of fraud which refers to the same crypto being spent twice. In simple terms, when you send a transaction on a decentralized network, it takes some time to be confirmed by the network. During this confirmation period, a malicious attacker can try to create another transaction using the same crypto and make the second transaction confirm faster than the first.Published on Jul 14, 2025Updated on Feb 3, 20262Travel Rule FAQ
Read through the frequently asked questions to know better about what Travel Rule is in OKX.The purpose of the Travel Rule implementation at OKX The Travel Rule is an international standard established to combat money laundering and terrorist financing within virtual assets. It requires virtual asset service providers (VASPs) like OKX to disclose specific customer data for crypto asset transactions of more than a certain amount.Published on Jul 20, 2023Updated on Feb 5, 2026808What is OKX DEX Aggregator+?
OKX Intent Swap settles RWA trades 50% faster than other leading intent trading solutions.Extra: you may receive more than a standard aggregator swap With OKX DEX Aggregator+ active, multiple Solvers compete for your order, and the final Aggregator+ quote may be better than the standard aggregator quote. This difference is called Extra. When Intent Swap is active, you'll see the estimated Extra displayed on the order panel.How do I manage Intent Swap settings?Published on Apr 20, 2026Updated on Apr 30, 202624OKX DEX FAQs
But what really makes OKX's DEX unique are: Best trading price: our DEX consistently offers prices that are better than or equal to that of other DEX aggregators in the industry more than 60% of the time. This significantly reduces the time that customers need to spend on researching and comparing prices across different offers.Published on Feb 5, 2026Updated on May 13, 202614How does leverage work in X-Perps trading?
What is leverage? Leverage is a feature in X-Perps trading that increases market exposure relative to the margin supporting a position. X-Perps offer up to 10x leverage for all clients - both retail and professional. Leverage settings are the same regardless of client classification. Leverage can increase both potential gains and potential losses.Published on Apr 9, 2026Updated on Apr 30, 2026Dual Investment FAQ
However, if you choose early redemption, the redemption amount may be lower than your initial subscription amount, which may result in a loss. Before confirming early redemption, the system will display the final settlement amount. Please review the details carefully before proceeding.8. What are the risks of Dual Investment? Dual Currency Investment is a non-principal-protected product with floating PnL.Published on Aug 18, 2025Updated on May 5, 20266